Questions? 1.800.480.9042

Customer Service

Not finding an answer? Contact Customer Care at 1-800-480-9042.


Ordering

First-Time Ordering

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Outdoor Living reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Outdoor Living reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Adding Items to Your Shopping Cart

When you're ready to purchase an item, click the "Add to Cart" button. A pop-up will appear notifying you that the item has been successfully added to your cart. You can either click to go to your cart or to continue shopping. While shopping, you can view items in your shopping cart anytime by clicking on the link that says "My Cart" at the top of any page.

Using a Promotional Code

When checking out please apply your promo code in the field provided and a discount should be applied.

Proceed to Checkout

Once all the items you want to buy are in your Shopping Cart, you can click the button "Checkout" in the header at the top of every page. You will be redirected to your cart where you can estimate your shipping expenses as well as add any promotional discounts to your order. All orders must be a minimum of $8.

Cancel or Change Order

If you would like to cancel an order, please contact us as early as possible. Products that were shipped next-day air and two-day air will be more difficult to cancel, but we will attempt our best to cancel it. If the product has already been shipped, it can still be returned if it follows our return policy. Please contact one of our customer care representatives at 1-800-480-9042 if you have any questions.

Viewing Order Status

You can view your order status by going to “My Account” at the top of any page and clicking on “View My Order Status”.

Orders Never Received

If your order has not been received in 4 days of delivery date, please call us so we can research and locate your order.

Currency

All prices are quoted and all payments must be made in US$.

Payment Methods We Accept

We accept all major credit cards, PayPal and Google Checkout.

PayPal

We're pleased to accept payment through PayPal, the trusted leader in online payments. PayPal allows buyers and businesses to send and receive money online, safely and privately, with no fee. PayPal provides industry-leading security and fraud-prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Credit Cards

We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Sales Tax

Texas Residents will be charged applicable sales tax on their orders. Residents of other jurisdictions may be charged sales tax as required by applicable law.


Returns & Replacements

Return & Exchange Policy

We will exchange any product within 30 days. If you want to exchange your product please have an RMA number before you send it back. Once we have received the product, the new product will be shipped out to you.

Satisfaction Guarantee

We have a 30-day satisfaction guarantee. If you are not satisfied with your product, you may return it within 30 days of delivery for a full refund excluding shipping. Items should be returned in their original product packaging. The product must be in original condition and must not show any signs of use or damage. Personalized or custom products are non-returnable. Some exclusions apply.

Damaged Products

We take every measure to assure quality products arrive damage free to our customers. However, if you do receive a damaged product please contact us and we will exchange or return the product and pay all necessary shipping fees.


Shipping

Shipping Policy

On average our products have a 3 - 4 business days processing time. Meaning it can take 3 – 4 business days after your order has been placed for the item to ship. To see the products lead time, look under the specifications tab on the products page. Holidays, Saturdays and Sundays are not business days. We observe all calendar standard holidays and during these days orders will not processed until the next business day. Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed. We will notify you by email when a product has shipped. Orders are usually shipped via FedEx Ground. A physical address is required for shipment. We cannot ship to P.O. Boxes. We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.

U.S. Shipping Rates

It's easy to see how much shipping will cost! In your shopping cart, there is a specific section to Estimate Shipping. Simply select your Country, State/Province and type your Zip/Postal Code. By clicking on “Get a Quote,” a shipping estimate will automatically be provided.

Shipping Restrictions

We currently do not offer international shipping. We do not ship to P.O Boxes. Additional shipping charges will apply for Hawaii and Alaska, call 1.800.480.9042 to get more information.

Delivery Times

All dates are estimates and may vary. Standard Ground: 3-7 business days after order processing. 2-3 Day Express: 2-3 Business days after order processing. 2-3 Day Express delivery dates do not have guaranteed delivery times. Signatures may be required upon delivery. Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it. You may want to use a business shipping address to ensure that someone will be available to sign for the package. Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays. You can view estimated delivery dates for individual products by viewing your order status.


Account Info

Create an Account
  • 1.Go to "Sign In" (located at the top of each page).
  • 2.On the drop down, click “Sign up now!”.
  • 3.You will be redirected to our “Create an Account” page.
  • 4.Fill in all required fields.
  • 5.An account will be created for you and a confirmation email will be sent to you.

Forgot Password?
  • 1.Go to “Sign In” (located at the top of each page).
  • 2.Click "Forgot Your Password?".
  • 3.You will be redirected to our “Forgot Password” page.
  • 4.Enter your email address and click "Submit."
  • 5.A confirmation email will be sent to you with your new Password information.
Change Email Address & Password
  • 1.Go to "Sign In" (located at the top of each page) and sign in.
  • 2.Click your name to access a quick menu for your Account.
  • 3.Click “Account Information”.
  • 4.To change your email address, edit Email Address.
  • 5.To change your password, click “I want to change my password.”
  • 6.Additional fields will appear on the right where you can enter your current and new password for your account.
  • 7.Once completed, click “Save Changes”.

Change Shipping Information
  • 1.Click “Sign In” (located at the top of each page) and sign in.
  • 2.Click your name to access a quick menu for your Account.
  • 3.Click “Address Book”.
  • 4.Click ”Change Shipping Address” under “Primary Shipping Address” to edit your current shipping address, or click “Add New Address” for a new shipping address.


Privacy & Security

Security Policy

When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current indusndard encryption ptry-starotocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open.

Packing & Sending Your Return or Exchange

Please make sure your product is packaged in a way there will not be damage during shipping.

Privacy Policy

Outdoor Living respects your privacy. When accessing our website, Outdoor Living will obtain certain information about you during your visit. How we will handle information we learn about you depends upon what you do when visiting our site. Outdoor Living will not sell or otherwise transfer any such personal information to individuals or entities outside of Outdoor Living without your approval. Outdoor Living will not give out any information in regards to your online order information. Outdoor Living reserves the right to change this policy at any time. This statement and the policies outlined here are not intended to, and do not, create any contractual or other legal rights in or on behalf of any party.


Terms of use

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Outdoor Living and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising from, or in connection with, the use of this website.

Terms and Conditions of Use - Last revised April 2012

Welcome to our online store! Outdoor Living and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

GENERAL

The information contained in the Outdoor Living website is subject to change without notice, including the terms regarding use of the Outdoor Living website. By visiting or shopping with Outdoor Living following such changes, you agree to be bound by and follow these terms as they have been changed.

PRIVACY POLICY

Outdoor Living respects your privacy. When accessing our website, Outdoor Living will obtain certain information about you during your visit. How we will handle information we learn about you depends upon what you do when visiting our site. Outdoor Living will not sell or otherwise transfer any such personal information to individuals or entities outside of Outdoor Living without your approval. Outdoor Living will not give out any information in regards to your online order information. Outdoor Living reserves the right to change this policy at any time. This statement and the policies outlined here are not intended to, and do not, create any contractual or other legal rights in or on behalf of any party.

ELECTRONIC COMMUNICATIONS

When you visit Outdoor Living or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Outdoor Living or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Outdoor Living, with copyright authorship for this collection by Outdoor Living, and protected by international copyright laws.

TRADEMARKS

Outdoor Living's trademarks and trade dress may not be used in connection with any product or service that is not Outdoor Living's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Outdoor Living. All other trademarks not owned by Outdoor Living or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Outdoor Living or its subsidiaries.

ORDERS

Receipt of an e-mail order confirmation or order number shall not be considered in any way acceptance of an order or confirmation of an offer to sell. Outdoor Living reserves the right to place limits on the order quantity of any item and the right to refuse service to any customer. You may be asked to verify information before an order is accepted. Product price and availability are subject to change without notice. In the event of an error, Outdoor Living reserves the right to at any time, including after an order is placed, revoke any previously published offers and correct errors of any sort

LICENSE AND SITE ACCESS

Outdoor Living grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Outdoor Living. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Outdoor Living. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Outdoor Living and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Outdoor Living's name or trademarks without the express written consent of Outdoor Living. Any unauthorized use terminates the permission or license granted by Outdoor Living. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Outdoor Living so long as the link does not portray Outdoor Living, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Outdoor Living logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Outdoor Living and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Outdoor Living reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Outdoor Living and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Outdoor Living and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Outdoor Living or its associates for all claims resulting from content you supply. Outdoor Living has the right but not the obligation to monitor and edit or remove any activity or content. Outdoor Living takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Outdoor Living are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Outdoor Living and its associates attempt to be as accurate as possible. However, Outdoor Living does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Outdoor Living itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY OUTDOOR LIVING ON AN "AS IS" AND "AS AVAILABLE" BASIS. OUTDOOR LIVING MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, OUTDOOR LIVING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OUTDOOR LIVING DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM OUTDOOR LIVING ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OUTDOOR LIVING WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Outdoor Living, you agree that the laws of the state of Texas, United States of America, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Outdoor Living or its associates.

DISPUTES

Any dispute relating in any way to your visit to Outdoor Living or to products you purchase through Outdoor Living shall be submitted to confidential arbitration in Texas, United States of America, except that, to the extent you have in any manner violated or threatened to violate Outdoor Living's intellectual property rights, Outdoor Living may seek injunctive or other appropriate relief in any state or federal court in the state of Texas, United States of America, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

WARRANTY

In accordance with Outdoor Living's return policy, if for any reason you are not fully satisfied with your purchase, you may return it with the original packing receipt within 30 days from the date of purchase. Depending on the original manufacturer of the product, the warranty period may differ. Warranty periods are subject to change without notice. Additional restrictions apply. Please review the return policy for further clarification.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Return & Exchange policy, posted on this site. These policies also govern your visit to Outdoor Living. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the footer. Or you can email us at: customerservice@outdoorliving.com.